Family Violence Crisis Center
  Abused and Need Help? Call our Crisis Line:
(337) 828-4200  
Events
  • No events
Past Events
Newsletter Signup

Your Email (required)


Offices



St. Mary Phone: (337) 828-4200
Assumption Phone: (985)513-2777
Iberia Phone: (337)560-0090
St. Martin Phone: (337)242-6100
Fax: 337-828-4202
P.O. Box 98
Franklin, La
70538

Statewide Domestic Violence Hotline: (888)411-1333

 

24 HOUR CRISIS LINE

Chez Hope maintains a 24 Hour Crisis Line, 7 days a week 365 days a year. Chez Hope is also linked to the Louisiana State Domestic Violence Crisis Line that connects the caller to the Chez Hope Crisis Line.

Only qualified trained advocates answer the crisis line and respond to the caller’s needs/emergency. All Chez Hope advocates are trained in answering a crisis line as part of their initial staff training curriculum and receive on-going additional training as provided.

 

EMERGENCY/ALTERNATIVE SHELTER – SAFE PLACEMENT

Chez Hope maintains two types of shelter; emergency and alternative. Both shelters have separate living units for a total of six units totaling 24 beds.
The emergency shelter is housed in the agencies primary location in the city of Franklin in St. Mary parish. The facility is referred to as the Manor House.

 

Emergency Shelter
Access to the emergency shelter facility is 24 hours a day. The emergency shelter is also staffed 24 hours a day and maintains a sophisticated alarm system for security purposes

with 8 cameras placed around the building to assure safety. The Manor House Emergency Shelter has three separate units with a total of 13 beds. For handicapped survivors, that can’t climb the stair, there is a unit located downstairs ( 2 beds) .

It is the policy of Chez Hope to have one family per unit for privacy. However, when emergencies occur, Chez Hope may place a second family in the unit until alternative housing is obtained or alternative emergency shelter is obtained.

Alternative Shelter
Alternative Shelter is an extension of emergency shelter but for families out of immediate danger with all safety plans in place but continues to need emergency shelter. The Alternative Shelter has three separate units with a total of 9 beds. It is the policy of Chez Hope to have one family per unit for privacy.

Entrance/Placement into the Alternative Shelter is not 24 hours a day through the crisis line as in the Manor House Emergency Shelter. Alternative Shelter residents must come from the Manor House Emergency Shelter program, after safety is no longer an issue, or from a sister emergency shelter program.
A housing meeting is held between the Primary Housing Advocate and/or the Director of Services and/or Executive Director.

Safe Placement
In the event the emergency shelter is at capacity and a sister program is unavailable, Chez Hope will house a survivor and their family in a local motel until alternative shelter can be found. This also includes male survivors.

 

CRISIS INTERVENTION

All of the Chez Hope staff are trained in Crisis Intervention with an approved curriculum from LCADV and compatible to DCFS’s Standards on Quality Assurance.

The philosophy and case management style of Chez Hope is that survivors of domestic violence do not need mental therapy/professional counseling but rather need an empowerment based option counseling, trauma informed care and general education on domestic violence. Survivors are encouraged to make their own decisions with the Chez Hope staff assisting with the mobilization of resources and choices.

The staff also assists with achieving the personal goals the survivors set for themselves.
Staff is available for any survivors seeking services, 24 hours a day.

The non-residential office advocates rarely make appointments with survivors as survivors are seen immediately by any advocate on duty.

The shelter program advocates also rarely make appointments with survivors as she is seen immediately and all advocates have contact with the survivors during their shift. However, the Primary Housing Advocate is the “lead” advocate for shelter residents. All survivors are verbally informed as well as in writing.

 

INDIVIDUAL SAFTY PLANNING/LETHALITY ASSESSMENT

All survivors entering the program, either through the crisis line or in person, receive an immediate individual safety plan. Safety planning includes a lethality assessment to determine the survivor’s immediate level of danger. The plans/assessments are documented on a crisis sheet and/or the survivor intake form.

Safety planning is processes that is continuous during the survivor’s shelter stay or while the survivor is receiving non-residential services, especially at periods of increased risk, such as going to court, filling court documents, or any strategic move by the survivor or perpetrator.

 

EMERGENCY FOOD AND SUPPLIES

Chez Hope provides food and supplies to the survivors while they are residing in the Manor House Emergency Shelter and Alternative Shelter.

All units are stocked with food upon entrance to the unit. Weekly food supplies are provided as needed. Additionally, the survivor may use their food stamps to supplement food needs.

Chez Hope maintains a variety of donated items such as children’s clothes, personal care items, diapers, baby formula, and women’s clothes and for survivors to access whenever they are in need.

Chez Hope maintains “My Sister’s Closet” which is a donation center of clothes, shoes, coats, etc.

Chez Hope does not limit any survivor on the number of times they can access the donated items.

 

EMERGENCY TRANSPORTATION

Due to the large geographical service area of Chez Hope and the community’s lack of public transportation, Chez Hope maintains two agency vehicles to transport survivors.

During business hours, when necessary, the Chez Hope advocates may transport survivors to and from the Manor House Emergency Shelter. Advocates request police escort if the pick-up location of the survivors deems unsafe.

After hours and on weekends the Chez Hope shelter/crisis line advocates makes every arrange emergency transportation through the local sheriff’s department to coordinate the survivor transportation to the Manor House Shelter. However, in the event the survivor does not want law enforcement involved in their transportation and/or the situation/location of the survivor is deemed safe, the on-call advocate will pick up the survivor.

Chez Hope will coordinate with community partners to purchase bus tickets if a survivor needs to relocate to another city, shelter or out of state.


Every Bit Counts
$10 - buys milk, bread, & eggs for a family for 1 week.

$25 - pays to host our weekly non-residential Support Group.

$50 - pays for 1 person, 1 night in the shelter.

$100 - funds the children's Tutoring & Educational Program for 1 week.

$150 - cost of initial setup of groceries & supplies for a new family in shelter.

Our Funders